Tablet-based Concierge Programs Have Arrived

Aloft Hotels, part of the Starwood Hotels & Resorts Worldwide brand, is piloting a tablet-based concierge program that allows guests to research local dining options, entertainment activities and so much more.

No longer will guests have to talk with a real-life concierge to get directions or restaurant recommendations. They can check flight status and print boarding passes with just a few simple taps on an iPad screen. Hotels will be equipped with two concierge stations near the front desk lobby.

Brian McGuinness, senior vice president of Specialty Select Brands for Starwood, stated “our guests tend to be independent and tech-savvy so the tablet-based concierge program allows them to conveniently plan their schedules in a familiar way that enhances their overall experience.”

Aloft now joins various other hotel groups that are digitizing service. Some hotels have even made the move to put and iPad in all guest rooms, charging them if they choose to take the iPad with them.

Sounds like a pretty good deal, right? To find out more information on how hotels are integrating tablets check out travel.usatoday.com.