Tag Archive for: Amenities

4 Hotel Amenities Done Right.

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Amenities are something many hotel goers don’t usually think about, but they can make a big impact on their satisfaction. Though the first thing the word conjures up for people is likely complimentary shampoos or coffee in the room, amenities encompass much more than that.

One basic definition of an amenity is something that increases attractiveness, value, and convenience or comfort.  More specifically Amenities are features that are included in a guests stay but aren’t an additional cost.

Here are 4 Hotel amenities that are tough to forget.

1. Pet Goldfish (Hotel Triton)– Yep, the Hotel Triton offers you some companionship for your stay with a temporary pet goldfish. This unique amenity is sure to help the Triton stick in it’s guests memories. As an added benefit studies have shown that watching fish in an aquarium can have a relaxing effect on people!

2. Custom coloring books (Mandarin Oriental New York)– The Mandarin Oriental helps take a little bit of the stress out of traveling with children by providing custom coloring books to children at check in.

3. Free drink and meal (Various Hotels)– No such thing as a free lunch? We’ve come across several examples of hotels that provide guests with a free drink (beer or wine) as well as a meal during designated times.

4. A Butler (St. Regis)- A Butler probably isn’t exactly what people think of as an amenity, but come on! Having someone wait on you hand and foot is something that will go a long  way towards guest satisfaction. From drawing a bath, to packing your luggage having a personal butler is the epitome of a luxury experience.

What’s your favorite amenity? Leave us a comment below!

What is Luxury Travelers’ Number One Hotel Amenity? Internet.

Let’s say you’re going on a vacation. Since this is more of a hypothetical situation, there’s no budget in site and you decide to stay at a luxury hotel. Out of all the hotel amenities, what’s the one you have to have? The Resonance Report on Affluent Travel and Leisure surveyed more than 1,200 U.S. households with incomes of $150k+ and discovered to the top ten hotel amenities when choosing a hotel/resort for vacation:

  1. Screen Shot 2013-05-17 at 10.05.39 AMInternet Access
  2. Beach
  3. Cuisine
  4. Privacy
  5. Close to Shopping and Restaurants
  6. Unique Activities/Experiences
  7. All-Inclusive Packages
  8. Fitness Center
  9. Online Reviews
  10. Walking Trails

Internet access was the most desired amenity above all by affluent U.S. travelers! According to the survey, 54% of affluents both under and over the age of 55 rated internet access number one. High Net Worth (HNW) households, or those with a net worth of $1MM+, rated internet access even higher at 57%. While affluents over 55 ranked privacy as the second most prized amenity, HNWs rated the beach as theirs.

While some people like to take a vacation from the internet, others have to stay connected at all times. Resonance Consultancy President, Chris Fair said, “It’s clear that American luxury travelers want the option to connect as they please, whether to bring their friends up to speed on their activities on social media or to touch base with the office.”

Fair also said that in order to meet the demands of luxury travelers, “the luxury hotels and resorts of the suture will not only have to provide free internet access throughout their property…but also create mobile applications and a digital visitor experience that will become an integrated part of the hospitality offering.”

Would you rank internet access that high on your top amenities list? Let us know! To download a copy of the Resonance Report 2013, visit www.resonancereport.com. And click here to see the original article from Luxury Travel Magazine!