Tech-nifying the Hospitality Experience: Unleashing the Future of Guest Services

 

Technology is continuously evolving, and we are starting to see its ever-changing effects on the hospitality industry. Many hotels are starting to implement these game-changing innovations in order to make customer service and behind-the-scenes processes much more efficient. Many leading hotel chains have seen incredible benefits from these innovations, so here are a few of the ones being implemented.

Smart Hotels:

With a rise in artificial intelligence and augmented reality, hotels are increasing their digital connectivity. Smart Hotels allow guests to easily move through the check-in and check-out processes, while also bringing an increased sense of comfort to their stay.

Features can include facial recognition and voice control for guests to enter their rooms and turn the lights on. They may also use their mobile devices to lock and unlock their room. All of these features are helping make the guests’ journey simpler and more efficient, making it all the more enjoyable!

DocMX:

DocMX, a process automation technology, is being used across the globe to shorten the time spent on lengthy processes usually found within human resources, finance and sales departments. These behind-the-scenes positions are starting to use DocMX due to the labor shortage hotels are facing.

With fewer people, time-consuming, data-driven tasks should be the least of the staff’s worries. By using DocMX, the staff can focus on more personable, thoughtful tasks. The implementation of DocMX is also helping to reduce hotels’ operational costs. This way more time, energy and money can be used to better the guest’s journey.

Sustainability Efforts:

It’s no secret that waste produced by hotels greatly affects our carbon footprint, and many companies are deciding to provide their data on how they’re impacting the environment. Companies are also moving towards implementing more sustainable efforts into their daily tasks and reports. They are specifically focusing on energy consumption, water consumption and waste per individual room in order to accurately capture their effects.

Travelers have started to see the effects their visits are having on the environment and many are advocating for hotels to start taking sustainability seriously.  According to Booking.com, 81% of global travelers have stated that traveling sustainably is very important to them. Hotels need to start moving towards ways to be environmentally conscious in their operations, as even their guests see this as the future of hospitality.

Let McConnell Marketing help you reach your guests and let them know the steps you’re taking to implement these suggestions, contact us today or call us at 330-286-0487 to get started. Also, don’t forget to follow us on all of our social platforms. Stay up to date on our monthly newsletters, full of more helpful tips and tricks!